We pride ourselves on our professionalism in every facet of our business. Simply contact us if you would like to be emailed with a copy of our Internal Dispute Resolution (IDR) process.
If you are dissatisfied with how we have dealt with your personal information, you may contact our complaints officer using the following information:
Phone: (08) 8216 4111
Mail: Finance Mutual Australia Pty Ltd
Level 5, 333 King William Street
ADELAIDE SA 5000
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.